Primland Resort

Hotel Policies at Primland | Auberge Resort Collection

PRIMLAND RESORT CANCELLATION POLICIES:

  • All lodging reservations require a 50% deposit at the time of booking.
  • Room nights cancelled within 48 hours of arrival will be charged for each room night reserved. Reservations cancelled within 3-14 days of the arrival date will forfeit the original 50% deposit required at the time of booking. You may request that we carry the original 50% deposit over for a period of 30 days, a $50.00 administration fee would be deducted from your original deposit. We will gladly move the remainder of your deposit to a new reservation date that must fall within 30 days of your original arrival date based on availability (rescheduled reservations must have the same length of stay & rate equal to or greater than original reservation). Reservations not completed within 30 days will forfeit the remaining deposit.
  • Cancellations or date changes made 15-30 days prior to arrival will result in a refund of the 50% deposit minus a $25.00 non-refundable administration fee per unit reserved
  • Guests who shorten their stay inside 14 days of arrival are liable for chargesbased on reserved rate for all cancelled nights. 
  • All early departures will be charged the reserved rate for each night cancelled.
  • Holiday’s: All reservations with stay dates 3 days prior to & 3 days (unless otherwise stated on a promotional package description) after a holiday will adhere to the following cancellation policy: Room nights cancelled within 14 days of arrival will be charged for each room night reserved. Reservations cancelled within 15-30 days of the arrival date will forfeit the original 50% deposit required at the time of booking. You may request that we carry the original 50% deposit over for a period of 30 days, a $50.00 administration fee would be deducted from your original deposit. We will gladly move the remainder of your deposit to a new reservation date that must fall within 30 days of your original arrival date based on availability (rescheduled reservations must have the same length of stay & rate equal to or greater than original reservation). Reservations not completed within 30 days will forfeit the remaining deposit.
  • Guests who shorten their Holiday period stay inside 30 days of arrival are liable for charges- based on reserved rate for all cancelled nights. All early departures will be charged the reserved rate for each night cancelled.

GOLF CANCELLATION POLICY: 

  • It is our desire to accommodate all guests who request golf tee times. In order to do so, reservations should be requested at least 24 hours in advance. A non-refundable cancellation fee of 100% will be charged in the event of a no show or if golf is cancelled on the day of the activity. A cancellation fee of 50% will be charged in the event that golf is cancelled within 48 hours.
  • A cancellation fee will be charged if the number of players decrease from the above confirmed tee times. A non-refundable cancellation fee of 100% will be charged in the event of a no show or if golf is cancelled on the day of the activity. A cancellation fee of 50% will be charged in the event that golf is cancelled within 48 hours.
  • In the event inclement weather causes an activity to close, you will be notified without penalty.
  • Rainchecks will be given if the course is closed due to weather and deemed unplayable.
  • Rain or inclement weather itself may not dictate the closing of the course.

OUTDOOR ACTIVITY CANCELLATION POLICY: 

  • It is our desire to accommodate all guests who request Outdoor Activities.
  • In order to do so, reservations should be requested at least 24 hours in advance; a cancellation fee of 100% of the activity will be charged in the event that any Outdoor Activity reservations are cancelled within 24 hours of a reservation time or in the event of a no-show. 
  • In the event inclement weather causes an activity to close, you will be notified without penalty (guest cancellation due to weather will be subject to the 100% cancel fees)

SPA CANCELLATION POLICY: 

  • It is our desire to accommodate all guests who request spa treatments. In order to do so, reservations should be requested at least 24 hours in advance; a cancellation fee of 100% of the salon or spa treatment will be charged in the event that spa reservations are cancelled within 24 hours of a reservation time or in the event of a no-show.
  • Note: Please inform the spa prior to your treatment if you are pregnant, have allergies or other issues that may require attention. Excessive alcohol consumption prior to your treatment may result in a cancellation or rescheduling if available. Please arrive 15 to 30 minutes prior to your spa treatment
GUIDELINES FOR YOUR VISIT

Your well-being is of the utmost importance to everyone at Primland Resort. Please follow these guidelines.

  • Do not approach or feed the wild animals. Primland has an abundance of native species that are protective of their territory and their young.
  • For all activities, minor children need to be accompanied by an adult.
  • For water sports, children need to be 50Lbs or over to participate due to personal flotation devices. Some activities have age, height and weight restrictions for safety.
  • Please stay back from the edge of all overlooks and steep embankments. Do not cross over the guardrails. Enjoy the views from a safe distance.
  • Please obey posted speed limit signs. They are in place for your protection as well as that of other guests and wildlife. Drive with care on our mountainous roads.
  • For your safety, please notify security or guest services of your intended route and return time when venturing off on your own on unguided activities.
  • Obey safety regulations for all activities as indicated. For guided activities, please carefully follow the guide’s instructions at all times.
  • Drones: Drones are not allowed on property without prior approval from Primland. Primland enforces the State of Virginia’s laws. Visit the link below for more information. https://www.faa.gov/uas/recreational_fliers/

Our outdoor activities supervisor and guides are highly trained in all aspects of outdoor and sporting safety and are deeply familiar with the challenges of the terrain and the wildlife with which we share these forests.

DRONE POLICY

Please contact us with drone information prior to arrival on property using this Drone Information Form.

  • The use of Unmanned Aerial Systems (UAS), including, but not limited to, drones and radio-controlled aircraft and devices, in airspace above private property requires advance approval by Primland Security.
  • Priority is to ensure and protect the privacy and safety of guests and staff, as well as avoiding disruption while maintaining the harmony of the property. Flight of a personal UAS is not permitted on property without prior approval from a Primland Security personnel and completion of form prior to arrival.
  • UAS are restricted from being flown within 600 feet of any accommodation or building, including but not limited to The Lodge, Pinnacle Cottages, Fairway Cottages, Tree Houses, and Mountain Homes.
  • Drones may also not be flown near Stables Saloon, the main office, and Outdoor Activities Center.
  • Recreational areas are restricted from Drone use including but not limited to horseback trails, RTV trails, hunting fields, and the sporting clay course. They cannot be flown over the Highland Course during play hours.