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Etéreo, Auberge Resorts Collection

Hotel Information - Auberge Resorts Collection

Resort Information

  • Where is the hotel located?
    Paseo Kanai 16, Solidaridad, 77730 Playa del Carmen, Q.R., Mexico
  • What is the hotel phone number and email?
    Phone: + 52 (984) 122-4000
    Toll Free Phone: US Toll Free 855-725-5333
  • Total rooms
  • Total suites and residences
    57 studios, 14 suites, four penthouses
  • Total meeting rooms
    Three temperature-controlled spaces, six outdoor venues
  • Smoking
    Designated smoking areas in the hotel: Motor Lobby, Resol (Grass area next to Itzam) and next to El Nicho. In consideration of all our guests, the resort is a non-smoking property. Smoking in rooms will result in a post checkout charge of $500 USD.
  • Parking
    Valet parking is available complimentary.
  • Cancellation policy
    Cancellation policies vary depending on the dates of your reservation, the offer or room type selected. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please contact the hotel directly.

Resort Fees

  • Does your resort charge a Resort Fee?
    No, Etéreo does not charge a resort fee.

Service Charges

  • Does your property charge a Service Charge?
    Yes, Etéreo implements a 16% service charge. This amount is split evenly between the entire team, excluding senior management, to ensure we look after our team equally. Should you wish to recognize a team member or department that made your stay truly special, you may add additional gratuity (to an individual, department or general team) with your credit card during checkout.

Hotel Updates

  • Seasonal closures
    There are no regular seasonal closures.
  • Can I dine anywhere in the resort?
    In addition to our restaurant outlets, there are a variety of locations around the resort where special dinners can be arranged and set up.

Health and Services


  • Can the hotel pick me up?
    Private airport transportation between Cancun International Airport (CUN) and Etéreo is available upon request. Please email to arrange for resort transportation.
    While in Riviera Maya, we can pre-arrange private ground transportation for off-property excursions. Please provide the details of your transportation needs prior to arrival.
    Car rentals are also available both at the airport and the resort upon request.
  • How far is the hotel from the airport?
    The Cancún airport: 24 miles, 45 minutes from the resort
    From Etéreo to International Cancún Airport: 24 miles Cancún
    To ZH 65: 40 miles
    To Puerto Morelos: 16.77 miles
    To Playa del Carmen: 7.76 miles
    To Akumal: 29.82 miles
    To Tulum: 46.6 miles
    To Tulum Beach Zone: 49 miles
    To Chichén Itzá: 149.75 miles
  • Does your resort offer a shuttle service?
  • What are the various costs for a limo/taxi/town car etc?
    While in Riviera Maya, we can pre-arrange private ground transportation for off-property excursions. Please provide the details of your transportation needs prior to arrival. Our Guias Team is available to schedule services upon request. Car rentals are also available both at the airport and the resort upon request.

Family Amenities

  • Do you have babysitting/child care available?
    Babysitting is available through our Guias Team.
  • Do you have a children’s menu?
    Yes, a children’s menu is available in all restaurants and in in-room dining.
  • Do you have cribs?
    Yes, cribs are available by request.
  • Do you have highchairs?
    Yes, highchairs are available upon request.
  • Do you provide custom itineraries?
    Yes, our Itinerary Designers team create custom itineraries.
  • Do you have a minimum age requirement for guests?
    No, guests of all ages are welcome, however, a guest must be 18 years of age to acquire a room.

Pet Policies

  • Fee
    The resort accommodates pets (Studio: $150 USD, Suites: $200). Rates are subject to a 16% service charge and 16% tax per stay per pet. Please note that pets must be leashed at all times while on property. Owners are responsible for curbing their pets. Pets are not permitted in any restaurant or pool areas. Deep Cleaning of $300 may apply as per management discretion.
  • Number of pets
    Maximum of two
  • Are special pet/amenities services available?
    Pet sitter services available upon request with our Guia Team. Additional fees apply.
  • Support animals
    Support animals are allowed at all times.
  • Any weight or breed limits?
    Pets have to be less than 40 pounds.
  • What is provided with the pet fee?
    Complimentary pet kits upon check-in include a pet bed, water and food dish.

Housekeeping and Laundry Services

  • Do you have laundry and dry cleaning facilities?
    Yes, laundry and dry cleaning services are available and can be arranged. Additional fees apply.
  • How do I get my clothes pressed?
    This can be coordinated with your Guia Team. Additional fees apply.
  • Do you have a lost and found?
  • Yes
  • What does your turndown service entail?
    Turndown includes preparation of the bed and room for bedtime. Includes closing of draperies, removal of trash, refresh of bath linen, nightly candles are lit. The room and bathroom are refreshed as part of the service. Turndown can be tailored for specific celebratory occasions. Kindly inquire for details.
  • How frequent is housekeeping?
    Housekeeping is provided twice daily, morning and evening turndown service unless requested otherwise.
  • What is the cost for laundry?
    Laundry services are priced individually.
  • Laundry pick up time and time to finish
    Varies based on guest request.

General Amenities

  • Onsite restaurant
    Etéreo features intriguing oceanfront dining venues and an in-room dining menu:
    Itzam, an indoor-outdoor restaurant and bar overlooking the water. Itzam is a world-class restaurant exploring creative yet contemporary Mexican flavors. Breakfast | Dinner
    Che Che a poolside restaurant which celebrates Japanese techniques and flavors using local ingredients. Lunch | Dinner
    El Changarro, our daytime beach restaurant, offers fresh grilled or chilled seafood in the sand. Lunch
    Chu Chu offers morning coffee and pastries. Breakfast
    Alberca offers light and fresh poolside chaise dining and drinking all day. Lunch
    In-Room Dining. All Day
  • Storage
    Baggage storage is available.
  • Car rental
    Car Rental Service available upon request from the Guias.
  • Concierge desk
    Reception desk is available 24 hours a day/seven days a week.
  • Gift shop
    Etéreo offers a boutique, La Chula.
  • Laundry
    Guest laundry service is available.
  • Valet service
    Valet parking is available.
  • Local area transportation
    Private transportation is available. Additional fees apply.
  • Lounge
    Etéreo offers many outdoor areas for guests to enjoy, plus El Nicho, our library.
  • Luggage hold
  • Multilingual staff
  • Room service
    24-hour in-room dining is available.
  • Safety deposit box
    Private individual safes are located in each guest studio or suite.
  • Welcome Drink – Seasonal Aqua Fresca, with or without mezcal


  • Can we reserve the same room as last time?
    Yes, we are happy to honor requests whenever possible.
  • Do you have residences for sale here?

Spa and Recreational Amenities

  • What are the hours for your pool?
    11AM – 7PM
  • Is there a spa onsite?
    Yes – Sana, an Auberge Spa.
  • Is there a fitness studio onsite?
    Yes – Fitness Center and Movement Studio.
  • Tennis?
    Available locally.
  • Golf?
    Available locally.
  • Other wellness?
    Yoga studio.