Hacienda AltaGracia

hotel accessibility

Hacienda AltaGracia strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability.

The following areas of the hotel are accessible:

  • The hotel’s parking is valet only
  • The hotel’s guest room televisions have closed captioning or closed captioning decoders are provided
  • A ramp can be placed on places with access through one or two steps.
  • Accessible transportation with advance notice
  • Accessible route from the hotel’s accessible public entrance to the swimming pool
  • Accessible route from the hotel’s accessible public entrance to the spa
  • Accessible route from the hotel’s accessible public entrance to the meeting room/ballroom area
  • Accessible route from the hotel’s accessible public entrance to at least one restaurant
  • Accessible route from the accessible public entrance to the registration area
  • Accessible route from the accessible public entrance to the accessible guest rooms
  • Accessible restaurant
  • Accessible registration desk
  • Accessible public restrooms
  • Accessible public entrance
  • Accessible jacuzzi 
  • Accessible concierge desk

Additional accessibility information:

  • Accessible guest rooms with mobility features have doorways that provide 32” of clear width
  • Service animals are welcome
  • Hotel employees will read printed/visual information to guests who are blind/low vision and provide oral directions to hotel locations.

Please call Hacienda AltaGracia at +1-866-484-7164 should you have further questions about accessibility or email us at accessibility@aubergeresorts.com