Chileno Bay

Hotel Accessibility

Chileno Bay Resort & Residences strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability. 

The following areas of the hotel are accessible:

  • Accessible transportation
  • Accessible business center
  • Accessible concierge desk
  • Accessible exercise facility
  • Accessible public entrance
  • Accessible public restrooms
  • Accessible registration desk
  • Accessible restaurant
  • Accessible route from the accessible public entrance to the accessible guest rooms
  • Accessible route from the accessible public entrance to the registration area
  • Accessible route from the hotel’s accessible public entrance to at least one restaurant
  • Accessible route from the hotel’s accessible public entrance to the business center
  • Accessible route from the hotel’s accessible public entrance to the exercise facilities
  • Accessible route from the hotel’s accessible public entrance to the meeting room/ballroom area
  • Accessible route from the hotel’s accessible public entrance to the spa
  • Accessible route from the hotel’s accessible public entrance to the swimming pool
  • Accessible swimming pool
  • Accessible transportation with advance notice
  • The hotel has TTY for guest use
  • The hotel’s guest room televisions have closed captioning or closed captioning decoders are provided

Additional accessibility information:

  • The hotel’s parking is valet only
  • Accessible guest rooms with mobility features have doorways that provide 32” of clear width
  • Service animals are welcome
  • Hotel employees will read printed/visual information to guests who are blind/low vision and provide oral directions to hotel locations.
  • The motor lobby has space to receive van from a guest with disabilities
  • The hotel provides a texting tool application for guest communication 

Please call Chileno Bay Resort & Residences at +1- 888-299-1002 should you have further questions about accessibility or email us at accessibility@aubergeresorts.com