Madeline Hotel and Residences
How Is Information That Is Collected Used?
Personal data is used to communicate with you and to provide the products or services you have requested. It is also used to conduct business operations, to improve products and services offered by Auberge Resorts LLC, or by a property that is part of the Auberge Resorts Collection, and to send you marketing offers that may interest you.
TO PROVIDE AND IMPROVE OUR SERVICES
We use personal data to provide our services and facilitate communication between you, Auberge Resorts and other third party service providers when you book additional services through us. We may also use personal data to understand how our customers use our website in order to improve our services and your experience
Third Party Booking. If you use a third party to book a reservation, your personal data is used by Auberge Resorts LLC and properties that are part of Auberge Resorts Collection to confirm your reservation and provide related services.
On-Property Services. If you participate in an activity or service provided by a third party at one of the properties that are part of Auberge Resorts Collection, such as spa services, your personal data is shared with third party providers of these services.
TO COMMUNICATE WITH YOU
Your personal data is used to respond to you or to communicate with you about products or services. For example, an Auberge Resorts Collection property may contact you to inform you of any changes to your booking or to suggest activities to add to your itinerary. To update your preferences or to opt-out of receiving certain communications, please see How to Access and Control Your Personal Data below.
The types of communications that are sent depend on your use of the services offered by Auberge Resorts LLC, or the properties that are part of the Auberge Resorts Collection, and can include:
Confirmations and Itinerary Communications. You may receive communications to confirm your booking or to help you create an itinerary for your stay, such as communications containing information about local sites, services, places of interest and other things to do.
Text Alerts. You may receive text message alerts related to information, services, marketing, or special offers that you have requested.
Marketing and Targeted Advertising.Personal data is used to communicate with you about promotions and marketing offers that may be of interest you. Cookies and other similar technology are also used to learn about your interests and to send you more relevant advertising.
Guest Surveys.If you stay at a property that is part of Auberge Resorts Collection, you may receive a guest survey to give feedback about your experience. These surveys are used to learn about how the Auberge Resorts Collections’ services can be improved.
WHEN IS INFORMATION SHARED?
Personal data is shared with your consent or to complete the transaction of a service you have requested or authorized. Personal data is also shared with Auberge Resorts LLC affiliates, vendors and third party service providers to process on behalf of Auberge Resorts LLC or on behalf of the properties that are part of the Auberge Resorts Collection, for purposes described in this Notice. Personal data may also be shared if required by law, to protect customers or others, to maintain security, or for Auberge Resorts LLC or the properties that are part of Auberge Resorts Collection to operate their businesses. Auberge Resorts LLC and Auberge Resorts Collection properties will not sell or rent your personal data to third parties without your permission.
AUBERGE RESORTS COLLECTION PROPERTIES
Auberge Resorts Collection is a collection of properties that provides booking and hotel, residential property and membership services. Auberge Resorts LLC may share your personal data amongst the Auberge Resorts Collection properties in order to provide products or services, to communicate with you about marketing that may interest you, or to improve the services of Auberge Resorts LLC or properties that are part of the Auberge Resorts Collection.
THIRD PARTY SERVICE PROVIDERS
Your personal data may be shared with vendors or third party service providers to perform services on behalf of Auberge Resorts LLC or on behalf of properties that are part of the Auberge Resorts Collection. Examples include, reservation services, payment processing, providing technical services, providing event planning services, or facilitating marketing activities and other promotions. These third parties may only use the personal data that is necessary to perform the function required and may not use it for any other purpose.
INTEREST BASED ADVERTISING
Auberge Resorts LLC and Auberge Resorts Collection properties use interest based advertising to recommend products that may be of interest to you. You may visit the Digital Advertising Alliance, Network Advertising Initiative for more information and to exercise your choice to opt-out.
COMPLIANCE WITH LEGAL OBLIGATIONS
Auberge Resorts LLC or the properties that are part of the Auberge Resorts Collection may access, preserve, use, or disclose your personal data if there is a good faith belief that the law requires this to be done or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.
Auberge Resorts LLC or the properties that are part of the Auberge Resorts Collection may access, preserve, use, or disclose your personal data in order to protect the rights of the business, its property, its employees and others, or to enforce billing or contracts. If there is a merger, acquisition, sale, or other change in ownership, personal data may be among the transferred business assets.