Health and Service

Esperanza Health and Service Practices*

On Site Testing Available

Our number one priority is the health and safety of you, our valued guest, and our employees. Please note that as of June 12, 2022, US citizens are no longer required to show proof of a negative Covid-19 test to re-enter the United States. For those who wish to be tested during their stay, the resort still offers guests private, on-property access to Antigen Rapid Covid testing with same-day results for a fee. Additionally, we are taking a number of additional actions to enhance the already high standards of health and cleanliness in our resort, so that you will feel comfortable and well taken care of during your stay with us.
Should you need to extend your stay, our reservations team will work with you to ensure comfortable accommodations are available.
Please contact us at 855.331.2226 or esp.reservations@aubergeresorts.com if you have any questions.

General Property Information

The hotel continues to monitor the guidance from the Centers for Disease Control and Prevention (CDC) and is following all health and safety guidelines provided by the local department of health.
The hotel’s already rigorous cleaning regimens and protocols have been increased. Enhanced cleaning and sanitization practices have been put in place throughout the property and the overall cleaning frequency has been increased.
Procedures for social distancing have been put in place throughout the hotel.
The hotel offers private, on-property access to Antigen Rapid Covid testing required for entry into the United States as of January 26, 2021, with same-day results.

Employees

The health of our employees is being carefully monitored. All employees will be temperature screened when they arrive to work.
Employees will wear masks and gloves as required by local department of health guidelines.

Wellness Stations

We have provided wellness stations with hand sanitizer and sanitizing wipes that are available throughout the hotel.
Complimentary masks are available for guests upon request.
Sanitizing wipes and a personal hand sanitizer will be placed in each guestroom for guests’ use and convenience.

Housekeeping

Housekeeping will follow enhanced practices for cleaning and sanitizing surfaces.
Housekeeping service will be offered in accordance with the local department of health guidelines and can be personalized by selecting and receiving the housekeeping options you prefer, from regular daily cleaning service to opting out of service based on your preferences throughout your stay. Contact the hotel for specific options.
The number of employees entering the guest room to service it will be limited throughout the guest’s stay.

Dining

Occupancy will be limited in each dining outlet to allow for social distancing and tables will be appropriately spaced within our dining outlets in line with local department of health guidelines.
All dining venues and kitchen areas are following the local department of health guidelines for food safety and kitchen sanitization.
In-room dining menus will be available and orders can be delivered and picked up in front of your guest room door rather than in the room.
Our hotel will also offer unique private dining experiences throughout the property. Please see the concierge for additional information on private dining experiences.

Fitness Center and Wellness

Spa

We limit the number of guests that will be permitted in the spa facilities to allow for social distancing.
Treatment room tables and supplies are sanitized between treatments.

Activities

Activities are set up to allow for social distancing.
We provide activities for individual families on request (an additional charge may apply).

Please contact us at 855.331.2226 or esp.reservations@aubergeresorts.com if you have any questions.

*All health and service practices are subject to change

Health and Service | Auberge Resorts Collection