Hotel Information

Where is the hotel located?
Via delle Forbici 21 B, 50133, Florence
Can I text the hotel?
Yes, communication via text is available and is activated upon arrival.
What time is check in and checkout at the hotel?
Check in is at 15:00 and check out is at 12:00 local time. We will always do our best to accommodate guests regardless of the time of arrival.
Is there a late check-out fee?
Late check out is subject to availability and upon request. Should a fee be required a team member will advise at the time of request.
Total rooms
83
Total suites
Collegio alla Querce features 28 Suites and 6 Signature, one-of-a-kind Suites.
Smoking
Collegio alla Querce is a non-smoking property.
Parking
Valet service is available exclusively for in house guests at a rate of 60€ per night. For external guests, parking is available free of charge for up to three hours with validation of visit to the spa or restaurants. Outside guests are not permitted to park overnight.
Cancellation Policy
Cancellation policies vary depending on the dates of your reservation, the offer or room type selected. Please refer to your reservation confirmation to verify your individual cancellation policy. If you need further assistance please contact the hotel US toll free 866.921.0016 or local +39 055 0931514 or email caq.reservations@aubergeresorts.com.

Is there anything new or noteworthy about renovations?
Collegio alla Querce is a brand new property that opened on March 2nd, 2025.
Does Collegio alla Querce have any seasonal closures?
No, Collegio alla Querce is open year round, however pool service and our poolside, Cafe Focolare, are only open April 15th – September 30th.

Does your property charge any wellness/spa fees?
There are no additional fees, however every treatment or program price is subject to 10% VAT.

The health and safety of our guests and employees are of the utmost importance to us. Please contact the hotel directly with questions and for more information.

How far is the hotel from the airport?
15 minutes by car from Aeroporto di Firenze – Peretola. Private transportation can be arranged through your itinerary designer or taxis are available upon exiting the airport.
Does your resort offer a shuttle service?
Yes, the hotel offers shuttle service from Collegio alla Querce to Piazza della Santissima Annunziata from 10 AM to 7:30 PM. Shuttle departs Collegio alla Querce on the hour and from Piazza della Santissima Annunziata on the half hour.
Does your resort offer a house car?
The resort does not have house cars, however shuttle service, taxis and private transportation can be arranged at any time.

What Currency is Accepted?
Currency is accepted in Euros.
What are the Accepted Payment Options?
American Express, Discover, MasterCard and Visa
Is there a cost for additional guests in room?
A supplement of €120 + 10% VAT per night applies on rollaway beds for guests aged 12 and above. Children under 12 years old stay free of charge. Please note that in the case of promotional offers that include complimentary nights, the extra guest supplement does not apply to the free night.

What is the pet fee?
The pet fee is €250 per dog (up to 7K) and covers deep cleaning of our guest rooms upon departure. Only one dog is permitted per guest room.
Pets are welcome at Café Focolare and on the La Gamella terrace, but they are not permitted in other restaurants on the property.
Service dogs are allowed in indoor spaces, except for Aelia Spa and La Palestra.
Support animals allowed?
Yes, service animals are allowed and are welcome free of charge.
Are there any weight or breed limits?
Yes, the weight limit is 7Kg.

Do you have laundry and dry cleaning facilities?
Laundry, pressing and dry cleaning service are available on-site.
How do I get my clothes pressed?
This can be coordinated by dialing housekeeping from your guest room.
Do you have a lost and found?
Yes, we do have a lost and found. Please contact the front desk with questions or to report a lost item.
How frequent is housekeeping?
Housekeeping is twice daily, morning and evening turndown service unless requested otherwise.
Is there a cost for laundry?
Laundry, dry cleaning and pressing services are priced individually, and can be found in your guest room. Should you require pricing in advance please request from your itinerary designer.
Laundry pick up time and time to finish?
Laundry pick-up and delivery service is available daily from 7 AM to 11 PM.

Restaurants on site include the signature 3 meal-period restaurant, La Gamella; an all day lounge space, Conservatorio; the evening Bar Bertelli and the seasonal Cafe Focolare, our poolside al fresco restaurant.
Baggage Storage
Car Rental Service available upon request from guest services
Concierge Desk
Collegio alla Querce merchandise collection and local gifts
Laundry, Pressing and Dry Cleaning
Valet Service
Lounge
Luggage Hold
Multilingual Staff
24-Hour Room Service
In Room Safes
Weekly complimentary activities and wellness classes
24-Hour Fitness center access
Nightly turndown service
In room coffee, tea and water
High speed internet throughout resort
Daily shuttle transportation between Collegio alla Querce and Piazza Santissima Annunziata

Do you have a children’s menu?
Yes, a children’s menu is available in all restaurants and in room dining.
Do you have cribs?
Yes, cribs are available by request.
Do you have highchairs?
Yes, a highchair is available upon request.
Do you provide custom itineraries?
Yes, our itinerary design team can provide a custom itinerary for family stays.
Do you have a minimum age requirement for guests?
No, guests of all ages are welcome.

Spa and Recreational Amenities

Pool Available
Yes, the pool is open daily from 8 AM – 7 PM for hotel guests only. Children are welcome to enjoy the pool; however, those under the age of 16 must be accompanied by an adult for their safety and comfort.
Spa on Site
Yes, Aelia Spa offers four treatment rooms with a range of therapies. In-room massages are available exclusively for Suite guests.
Fitness Center on Site
Yes, there is a 24 hour fitness center on-site with a movement studio.

General

Who owns Collgio alla Querce?
Analjit Singh, founder of Leeu Collection, is the owner of Collegio alla Querce. In Sanskrit, Singh means “lion,” which is leeu in Afrikaans. Leeu Collection comprises three five-star boutique properties across South Africa’s Winelands, a luxury country retreat Windermere, England, and Collegio alla Querce in Florence, Italy.

Hotel Information - Collegio alla Querce