Go I fell in love with the company when I was a poolside server
How did the company capture your interest?
Growing up in the Napa Valley—where my childhood was spent running wild through the vineyards before harvest and enjoying the sights and smells of the seasons as they changed—I knew the Auberge brand was synonymous with a premier luxury experience. After the opening of Solage in 2007, I went to the property’s career fair and was immediately bitten by the bug. The energy and excitement were contagious! The rest is history, and I’ve been working with an amazing and encouraging staff aimed at providing the best guest experience for my hotel ever since.
Has your view pre-employment and post-employment changed?
Prior to my employment at the hotel, I only knew the company as a guest. Now as a member of the team, my admiration of our mission has only deepened. I admire how my hotel invests in us by providing the orientation, training, and support we need to feel that we are supported and empowered to deliver the utmost guest experience.
What was your first job?
My very first position was a pool server at Solage, a Napa Valley landmark and one of the largest and most desirable pools in the area. After spending two years in food and beverage, rising from agent to an assistant manager in the reservation sales office, and then transferring to our finance office, I got the opportunity to open The Lodge at Blue Sky as the assistant director of finance. I feel so lucky to be part of this amazing team!
What is a typical day like for you?
After our team’s morning rally, I reconcile the prior day’s transactions, finalize each department’s reporting, and I even find time to squeeze in a walk of the grounds to enjoy the fresh mountain air and the smell of blooming purple sage. Working at a resort definitely has its perks!
What are the most interesting aspects of your job?
Day-to-day operations, guest relations, and the team’s camaraderie are highlights of my day. Coming from an operations background, and now working in finance, I realize many of the issues facing our operating departments, and it’s truly satisfying to assist our operators in reaching their goals and exceeding guest expectations.
What advice would you give other people about succeeding in a luxury resort company?
Jump in feet first. With the variety of opportunities available at the properties around the world, it’s important to keep an open mind and be willing to learn new skills. It comes down to the experience we provide and what we can do to further give guests and team members an experience of a lifetime, one day at a time.
Fun Fact: I actually went to a Maritime Academy for my college years (California State University, Maritime), and graduated with my Bachelor’s in Business Administration, as well as my 3rd Mates License issued by the US Coast Guard. I sailed for about 2 years before deciding to be a landlubber and using my business degree!