Hotel Information | Auberge Resorts Collection
- Where is the hotel located?
Meads Bay, The Valley Anguilla BWI,AI2640
- What is the hotel phone number and email?
US Toll Free: 877 733 3611, Resort Phone: 264 497 6111
- Can I text the hotel?
No, text communicate with the hotel is not currently available.
- What time is check in and checkout at the hotel?
Check in is at 3:00 PM and check out is at 12:00 PM. local time.
- Is there a late check-out fee?
Late check out may be requested and is subject to availability. No additional fees.
- Total rooms
- Total suites and residences
6 Junior Suites, 2 Two bedroom suites, 1 Two bedroom suite with plunge pool, 1 Three bedroom suite.
- Total meeting rooms
2 meeting rooms
Malliouhana is a non-smoking property indoors. Smoking is permitted on private balconies, restaurant and bar Terrace.
Valet parking is available.
- Cancellation Policy
Cancellation policies may vary depending on the dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance please contact the hotel directly.
- Is there anything new or noteworthy about renovations?
There are no upcoming renovations scheduled for Malliouhana.
- Seasonal Closures
Malliouhana typically closes at the end of August or first week in September. The hotel reopens on November 1st.
- Can I dine anywhere in the resort?
Yes, guests are allowed to dine anywhere on the property.
Resort Fee Inclusions
- Does your property charge a Resort Fee?
No, there is not a resort fee.
- Can the hotel pick me up?
Transportation can be pre-arranged with the concierge. Additional fees apply.
- How far is the hotel from the airport?
The hotel is approximately 25 minutes from the airport.
- Does your resort offer a shuttle service?
No, however, private transfers can be arranged at your request.
- What are the various costs for a limo/taxi/town car etc.?
Regular one way taxi $25.00
Luxury Van Pick Up (up to 10 passengers) – $85
SUV/Escalade Luxury Transfer – $185
Mercedes Luxury Transfer – $110
Town Car Luxury Transfer – $85
- What Currency is Accepted?
Currency accepted is the US Dollar.
- What are the Accepted Payment Options?
American Express, Discover, MasterCard and Visa
- Is there a cost for additional guests in room?
There is not a cost for additional guests in the room.
- What is the pet fee?
The pet fee is $150 per room. This is a one time fee.
- Number of pets allowed?
Two pets maximum are allowed.
- Special pet amenities and services?
Pet amenities are provided in the room prior to arrival including a dog bed as well as food and water bowls.
- Support animals allowed?
Yes, service animals are allowed and the pet fee is waived.
- Are there any weight or breed limits?
Yes, there is a 15 pound limit on a pets weight.
- What is provided with the pet fee?
Pet amenities are provided in the room upon arrival (Dog bed, food and water bowls, etc.)
Housekeeping and Laundry Services
- Do you have laundry and dry cleaning facilities?
No dry cleaning facilities are available however, we do provide a wash and fold service through our housekeeping department. Prices vary per the valet ticket.
- How do I get my clothes pressed?
This can be coordinated with the front desk team.
- Do you have a lost and found?
Yes, we do have a lost and found. Please contact the front desk with questions.
- What does your turndown service entail?
Turndown includes a preparation of the guest room for evening and preparation of the bathroom for the morning. The room and bathroom are refreshed as part of this service while extra amenities are placed in the room.
- How frequent is housekeeping?
Housekeeping is twice daily, morning and evening turndown service unless requested otherwise.
- Is there a cost for laundry?
Laundry services are priced individually.
- Laundry pick up time and time to finish?
Varies depending on the guest requirements.
- Restaurant on site
- Baggage Storage
- Car Rental Service available upon request from the concierge
- Concierge Desk
- Gift Shop
- Valet Service
- Luggage Hold
- Multilingual Staff
- Room Service
- Safety Deposit Box
- Complimentary beverage upon arrival
- Do you have residences for sale here?
No, there are not any residences available for sale.
- Do you have babysitting/child care available?
Yes, our Concierge can assist with any child care services.
- Do you have a children’s menu?
Yes, a children’s menu is available in all restaurants and in room dining.
- Do you have cribs?
Yes, cribs are available by request.
- Do you have highchairs?
Yes, a highchair is available upon request.
- Do you provide custom itineraries?
Yes, our concierge can provide a custom itinerary.
- Do you have a minimum age requirement for guests?
No, guests of all ages are welcome.
- Pool Available
Yes, the pool is open 9:00 AM – 7:00 PM
- Spa on Site
Yes, there is a spa on-site.
- Fitness Center on Site
Yes, there is a fitness center on-site.
- Tennis Information
Yes, there are 2 tennis courts on-site
- Golf Information
Local courses are available within driving distance from the resort.