What is the hotel phone number and email?
Resort Phone: 970.369.0880; US Toll Free 855.923.7640
Can I text the hotel?
No, text communicate with the hotel is not currently available.
What time is check in and checkout at the hotel?
Check in is at 4:00 PM and check out is at 11:00 AM. local time.
Is there a late check-out fee?
Late checkout is subject to availability. Please contact the hotel directly with your request.
Total suites and residences
56 King 13 Double Queen
3 Queen Balcony
11 King Balcony
6 one bedroom suites
13 one bedroom residences
5 two bedroom suites
14 two bedroom residences
1 two bedroom PH
9 three bedroom residences
2 four bedroom residences
2 four bedroom penthouses
Total meeting rooms
One Ballroom divisible into three small function spaces and one Private Dining room
In consideration of all our guests at Madeline Hotel and Residences , we are a non-smoking property. Smoking in rooms will result in a post check-out charge of $500.
Parking Valet parking available. $40 per night
Cancellation policies vary depending on the dates of your reservation, offer or room type selected. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance please contact the hotel directly
Is there anything new or noteworthy about renovations?
Madeline has undergone a complete transformation of all our public spaces. The entire resort will debut new guest rooms on May 26th, 2021.
Seasonal Closures Yes, Madeline closes April 5th-May 26th. Residences are available during this shoulder period.
Can I dine anywhere in the resort?
Madeline is home to Black Iron Kitchen and Bar serving breakfast, lunch and dinner 7 days a week. Rustic mountain cuisine, perfect for groups and families. Timber Room is Mountain Villages newest venue, perfect for adult apres and special occasions. Timber Room serves daily from 3pm-10:30pm. All guests are welcome to enjoy In Room Dining from 7am-9pm daily in the comfort of their guest room or residence.
Resort Fee Inclusions
Does your property charge a Resort Fee?
Yes, there is a resort fee.
How much is the resort fee per room? The resort fee is $50 per bedroom per night. For example, hotel rooms are $50 per night so a 4 bedroom residence will result in a $200 resort fee per night.
Is the Resort Fee a fixed amount per room?
Yes, the resort fee is a fixed fee per room, per night plus tax.
Does the Resort Fee change by season? No, the resort fee does not change seasonally.
What items are included in the Resort Fee? Daily Newspaper
Welcome drink upon arrival
Pool and Fitness Center access
Complimentary Yoga Class
The health and safety of our guests and employees are of the utmost importance to us. Please call our resort phone: 970.369.0880 or US Toll Free 855.923.7640 with questions and for more information.
What Currency is Accepted?
Currency accepted is the US Dollar.
What are the Accepted Payment Options?
American Express, Discover, MasterCard and Visa
Is there a cost for additional guests in room?
There is not a cost for additional guests in the room.
What is the pet fee?
The Madeline is dog friendly. There is a cleaning fee of $100 per stay.
Number of pets allowed?
Two pets maximum are allowed.
Special pet amenities and services?
Pet amenities are provided in the room upon arrival (Dog bed, food and water bowls, etc.) The Madeline concierge team can advise on dog-friendly experiences to enjoy together, dog walking services, or pet sitting services while you are out of the room.
Support animals allowed?
Yes, service animals are allowed.
Are there any weight or breed limits?
No, there are not any weight or breed limits.
What is provided with the pet fee? Pet amenities are provided in the room upon arrival (Dog bed, food and water bowls, etc.)