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Press Release

Calistoga Ranch Introduces In-Room iPad Capabilities for Guests

CALISTOGA RANCH, CALIFORNIA (March 11, 2013)Calistoga Ranch, An Auberge Resort, in Napa Valley, announced today that the resort has integrated iPads into each of the 48 guest lodges and 23 residence lodges on property. The streamlined, clean and elegant interface, designed by New York-based software company Incentient, easily allows guests and owners a range of on- and off- property functionalities. Capabilities include pre-ordering room service, shopping for spa products, arranging dining reservations, scheduling wake-up calls, sending e-post-cards and much more, without ever having to pick up the phone or leave the comfort of the lodge.

“After much thought and testing, we are very excited to present our guests with this new technology,” said Coni Thornburg, general manager of Calistoga Ranch, an Auberge Resort. “As a member of Auberge Resorts, Calistoga Ranch is equally committed to outstanding, innovative service and sustainable amenities, and this iPad technology proves the property is a leader in both areas. While we know nothing can take the place of the personal attention and service our staff offers, we recognize the need for guest convenience, which the iPad technology offers.”

Incentient created a consistent iPad platform across all Auberge Resorts properties. However, only the iPads at Calistoga Ranch allow guests to explore local wineries and vineyards, or peruse photo tours of the property’s residence lodges. The smart-touch system is also highly beneficial for groups in-house, as messaging can be tailored to communicate selectively to individual guests with meetings and eventrelated updates.

The new system has reduced in-room dining service menu compendiums and door hangers, as well as newspaper delivery for guests who prefer to receive them via the iPad. Additionally, guests of Calistoga Ranch’s restaurant, The Lakehouse, enjoy the benefits of Incentient Smartcellar, an application that allows the wine and beverage lists to be viewed from iPads at the dining table.